Delivery

We use a combination of Courier and Royal Mail 1st or 2nd class delivery, depending on parcel weight and destination. We select the cheapest method of delivery to ensure that your purchase is received as quickly as possible and by the most cost effective service.
 
We dispatch within 48 hours of the order being received, and you would normally receive the goods within 2 days of dispatch. We package all tiles using double thickness cardboard boxes, lots of bubblewrap, newspaper and foam sheets to ensure safe delivery to you. In the very unlikely event of a breakage during delivery we offer a no quibble replacement policy. All we ask is for a photo of the damaged tile to be emailed or text to us before we dispatch the replacement.
See our Returns Policy on our Policies page for full details regarding returns.
 

Carriage Charges

Our carriage and packing charges are calculated by weight and destination. The weight of each tile ordered is totalled and charged at the appropriate rate applicable for the destination.
We use a courier for all mainland UK addresses, and Royal Mail for certain Highland and Islands areas. We certainly do not add a Highland and Island surcharge, something we feel very strongly about. We add a very small amount for the handling and packing, but we do not aim to make a profit from our p&p charges so you will find them very reasonable.
 
The total p&p amount is displayed once your address details have been entered in the checkout process and is based on weight, region and country of destination. As a rough guide a 4"x4" tile to a UK mainland address will cost approximately £3.17, and our largest tile at 11"x14" tile which weighs over 2kg will cost £9.00.
 

Overseas OrdersPortree Harbour 11x14

Europe - Generally speaking we can post all sizes to anywhere in the European Union using Royal Mail Airmail service or UPS/Fedex for parcels over 2kg. The postage cost rises alarmingly above 2kg so if you intend to purchase multiple tiles it may prove cheaper to buy them individually, keeping the weight below 2kg. Use the checkout page to try different combinations, it may well save you a lot of money! Alternatively, email us a list of the tiles you would like and we will provide you with an inclusive price to supply and deliver them to you by the most economical method.
 
Worldwide - Outside of the EU we can only post tiles up to 8x12 in size (sizes in Imperial inches measurement) using the standard Airmail service. This includes 4x4, 6x6, 8x8 and 8x12. All of our larger tiles weigh over 2kg once packed and there is no alternative for parcels of this size other than a very expensive courier service. As an example, a 11x14 tile would cost £56 to send to the U.S.A, and £65 to Australia. If you are interested in any of our larger tiles and you live outside of the EU please contact us for delivery options and costs.

 

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